Last updated: July 2026.
1. Overview
When you contact us, visit this website or submit a booking request, you are trusting us with personal data. This policy explains what we collect, what we use it for, who we share it with and how we protect it. The data controller is Hotel Palanca, R. de Faria Guimarães 779, 4200-291 Porto, Portugal.
2. What we collect
- Identification and contact details: name, email, phone and, where applicable, address and the identity document required by law at check-in;
- Booking request details: dates, number of guests and any preferences you tell us;
- Browsing data: IP address, device type and pages visited — only if you accept statistics cookies.
3. What we use it for
- Answering booking requests and managing your stay;
- Replying to enquiries;
- Issuing invoices and meeting legal and guest-registration obligations;
- Understanding, in aggregate, how the site is used so we can improve it.
4. Legal basis
Processing is based on the performance of a contract or pre-contractual steps (booking requests and stays), compliance with legal obligations (invoicing and guest registration), your consent (statistics cookies and marketing messages) and our legitimate interest in improving our services.
5. Cookies
This site uses no advertising cookies. We use Google Analytics for usage statistics, and those cookies are only enabled after you accept them in the notice shown on your first visit. You can decline with no loss of functionality. To change your choice, clear this site's data in your browser and the notice will appear again.
6. Retention
We keep data only as long as needed for the purposes above, or for the minimum periods required by law — in particular the tax retention periods that apply to invoicing.
7. Security and confidentiality
We apply appropriate technical and organisational measures to protect your data, limiting access to authorised staff bound by a duty of confidentiality.
8. Sharing with third parties
We do not sell or trade personal data. Data is only shared where it is necessary to provide the service (for example booking platforms, payment processors or the hosting provider for this site) or where required by law or the competent authorities.
9. Your rights
- Access, correct or erase your data;
- Object to processing or request that it be restricted;
- Request data portability;
- Withdraw consent at any time, without affecting processing carried out beforehand.
To exercise these rights, write to hotelpalanca@gmail.com. You also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD).
10. Changes to this policy
Hotel Palanca may change this policy at any time. Any change is published on this page, with the date it was updated.